At SIMPLE BUSINESS TECH, we are committed to delivering quality products and customer service. This policy outlines our support processes and our refund policy for customer satisfaction.

1. Customer Support

We offer customer support to address any questions or issues you may have with our products and services. Our support team is available to help resolve technical issues, answer questions, and guide you through troubleshooting steps.

Support Channels:

Email Support: [email protected]

Our customer support team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. MST.

We aim to respond to all inquiries within 24-48 business hours. For urgent matters, please specify “URGENT” in the subject line of your email or during the phone call.

2. Refund Policy

SIMPLE BUSINESS TECH aims for 100% customer satisfaction. If you are not fully satisfied with your purchase, we offer a refund policy as outlined below.

Eligibility for Refunds

30-Day Full Refund: You are eligible for a full refund if you request it within 30 days of the original purchase date. Refund Requests After 30 Days: Refund requests made after 30 days may be reviewed on a case-by-case basis but are not guaranteed.

Conditions for Refunds

Proof of Purchase: To request a refund, you must provide a receipt, order confirmation, or other proof of purchase. Product Condition: If you received a physical product, it must be returned in its original condition to qualify for a full refund. Services and Digital Products: Refunds for services and digital products are also subject to the 30-day policy and may require you to explain the reason for dissatisfaction to help us improve our offerings.

3. How to Request a Refund

To initiate a refund, please contact us via one of the following methods:

Email: Send an email to [email protected] with “Refund Request” in the subject line. Include your order details, purchase date, and reason for the request.

Once we receive your refund request, we will review it and provide a response within 5-7 business days. If approved, the refund will be processed within 10 business days and issued to your original payment method.

4. Non-Refundable Products or Services

While our goal is to provide full customer satisfaction, some products and services are non-refundable:

Subscription Services: Subscriptions are not eligible for refunds after the initial 30-day period. Discounted or Promotional Items: Items or services purchased at a discount or as part of a special promotion are not eligible for refunds unless specified. Partial-Completion Services: If you request a refund for services already partially completed, we may issue a pro-rated refund based on the work completed.

5. Amendments to this Policy

We may update this policy to reflect changes in our services, products, or customer feedback. Updates will be posted on our website, and the “Last Updated” date will be revised. Continued use of our services after policy updates indicates acceptance of the new policy terms.

6. Contact Information

For any questions or concerns regarding this Customer Support and Refund Policy, please contact us:

SIMPLE BUSINESS TECH

[email protected]